Automotive
Stonebriar Auto Services, LLC, led by Executive VP Steve Isom, is among the fastest-growing Jiffy Lube franchisees in the country, now operating over 120 Jiffy Lube locations. Having already seen success with Revmo AI's voice agents, Stonebriar set out to increase monthly car counts, optimize coupon delivery, and stay meticulously compliant.
The Results
The Challenge
After a successful pilot of Revmo AI phone agents, Stonebriar's growing 24/7 coverage surfaced a few new challenges.
Updated TCPA rules meant every marketing and promotional text had to stay fully compliant — with express written consent and clear opt-outs on all communications.
With more calls answered 24/7 by AI, reps were fielding more nuanced calls — and transfer volumes climbed without clear tools to manage them.
Coupon delivery wasn't producing optimal redemption, and the team lacked clear attribution to measure how texted coupons performed at the store level.
What Revmo Provided
Updated call flows let the AI give accurate service recommendations, estimate pricing, and answer routine questions — freeing human staff for specialized calls. The new Conversation Analytics Center continuously scores and improves every interaction.
When complex calls transfer, store teams can monitor and review them in near real-time. The system flags anomalies — like repeated misunderstandings or immediate hang-ups — so managers can quickly address and fix issues.
A robust, TCPA-compliant way to send, track, and measure coupon deliveries. OfferLink automates consent capture, includes "Reply STOP" opt-outs on every offer, and reports who received, opened, and redeemed each coupon.
Our priorities are simple: increase car counts, drive more revenue, and stay compliant with the latest industry regulations. We knew Revmo AI could help us get there, but it required new innovations and a dedicated solutions-engineering approach.
The Results
Best coupon redemption rates since implementing Revmo — driving 2,400+ added car visits a month.
The AI more accurately resolved routine inquiries, freeing reps for high-value interactions.
Real-time transfer data and anomaly flags surfaced training needs and hidden bottlenecks.
OfferLink tracks who receives, opens, and redeems coupons — building new audiences for follow-up.
Automated consent capture and opt-outs kept every campaign within TCPA guidelines.
The Revmo AI team's dedication to making improvements was incredible. They never treated this like a simple vendor-client arrangement; they were a true partner, diving into the data with us to find solutions that really moved the needle.
Key Takeaways
Stonebriar and Revmo AI worked as one team — diving into the data to find solutions that moved the needle across 120+ locations.
Better call handling and lower transfer rates, powered by the Conversation Analytics Center.
Sustained growth with a stronger compliance posture on every marketing message.
Continuous improvement across marketing and store operations.
After-hours and overflow calls are answered every time, capturing demand that used to slip away.
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