Restaurant / Multi-Location
Jalapeño Inferno runs three bustling Mexican restaurants where peak hours put the phone and the dining room in direct competition. Takeout calls pulled staff away from guests at the busy Pinnacle Peak location, so the team brought in Revmo AI to manage the rush, route orders to a ghost kitchen, and keep hosts focused on the floor. Close to 60% of calls now run through the agent.
The Results
The Challenge
At the busy Pinnacle Peak location, the rush hit the phones and the floor at the same time, and the team had to choose.
Reservations, store inquiries, and takeout orders all landed at once during the rush, exactly when staff were least free to answer.
Every takeout call pulled someone away from the dining room, and service for the guests standing right there paid the price.
Unhandled calls meant missed orders, and the team had no visibility into call trends or staffing needs. They wanted it managed without adding staff.
Revmo has streamlined our operations, allowing us to manage takeout orders more effectively while enhancing customer service for our dine-in guests.
What Revmo Provided
The voice agent answers every call, even at the height of service, so no guest hits a busy signal and no order dies in a queue.
The platform handles simultaneous callers, cutting wait times and capturing customers who would have hung up and dialed a competitor.
Takeout calls from Pinnacle Peak route in real time to a ghost kitchen, taking order volume off the location's plate entirely.
A dashboard tracks call usage and customer sentiment, and Revmo's expert team consults on what the data says about staffing and service.
By the Numbers
The Results
Close to 60% of all calls are handled by the Revmo voice agent, significantly lifting overall efficiency.
Pinnacle Peak's takeout calls route in real time to the ghost kitchen, off the floor and out of the way of service.
Every location gets back over six hours of staff time each week, redirected from the phone to the guests.
60% of calls transfer to hosts at the right moment, improving the experience when a person matters most.
Key Takeaways
Jalapeño Inferno wanted the rush managed and the guest experience protected, with the team it already had. Revmo delivered both.
The rush did not need more people on the phone. It needed takeout moved to a ghost kitchen and every call answered by an agent.
Six-plus hours a week per location came back to the floor, where staff drive dine-in revenue.
Call analytics now inform staffing decisions instead of gut feel.
Shorter waits on the phone, more attention in the room, and a clean handoff to a host when it counts.
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